There are any number of benefits when it comes to offering your customers text notifications. The use of SMS is opening up a whole new world in regards to your customer service potential. Here are just a few of the perks of how SMS can help to increase your sales and your customer service options.
Improved Interaction Possibilities
Being able to directly text the customer improves the amount of communication that can pass between both parties. Offering a system in which the customer can reach you directly also improves your customer service opportunities. Texts are easier to multi-task than phone calls. You may be able to have your employees corresponding with several customers at the same time. This improves the customer experience and helps your employees to be more efficient.
Ability to Offer Tailored Products
Once you’ve established a relationship with your customers, you have a better idea about the types of products that may interest them. Using one of many SMS services for small business will enable you to target your audience better. You can send them products that will appeal to them with as much information as needed in order to increase your sales. Another benefit is that customers won’t have to spend time trying to figure out if the product is the right solution for them.
Ease of Release of Information
SMS allows you to keep your customers updated in a quick and efficient manner. You can easily setup your customer list so that one message can reach them all at the same time. You don’t have to waste time trying to capture the information and sort through it for each customer. Allow your customers to sign up for these types of information releases so that you already have the necessary permissions stored electronically.
Real-time Chat Capabilities
Many businesses are offering a more online presence when it comes to dealing with customer service issues. This could allow you to respond better to the needs and questions of your customers during the off hours. You may want to outsource some of these responsibilities so that you don’t start to feel overwhelmed. Another bonus could be that your high priority customers are able to reach you directly regarding product issues or delivery questions.
Embrace the next wave of technology so that it can improve your sales potential and your customer service capabilities. Even if you outsource some of the major components of the system, you can still reap the benefits of using a SMS based system.